Innosoft Helpdesk is a tool for the simple creation of repair or operating instructions according to your demands. The user is led through the guidelinesby the appropriate Helpdesk Viewer. Information (e.g. in the PDF format) can be deposited to the individual steps, in order to guide and inform the end-user.
Statistic overviews can be generated automatically in connection with the Innosoft Customer Relationship Management, in oder to gain a quick overview of the already occured problems and the applied recovery methods. With these existing data help files for the call dispatcher are created automatically.
Functions
- An ideal tool for the creation of the Helpdesk corresponding to your products
- Unassisted troubleshootung by the customer with problem-led guidance
- Adjustment of the problem levels in accordance with the qualification of the customer
- Automatic creation of the Helpdesk with the data of the Customer Relationship Management
- Export function for for employees in the field service
- Multilingualism
Benefits
- Independent tracing and elimination of errors by your customer up to an adjustable level of knowledge
- Your call center is relieved of trifle problems
- Possibility of the statistic evaluation of fault frequencies
