The Innosoft Customer Ticket System Web offers end customers a possibility to record and query tickets. The ticket registration works supporting for the hotline and unburdens the call center staff during the data acquisition. The ticket system can be reached 24/7 worldwide and therefore ensures professional and stable customer support.
This special function of the customer management provides (apart from the use of templates) the ticket search (via various fields), a ticket overview (date, status, level) as well as the simultaneous view of several tickets for the end customers. For each ticket documents can be uploaded or downloaded. Each end customer has access to his installed machines and can allocate these to the ticket. Functionalities such as the integrated machine search are always limited to the respective end customer, who is given access to procedures acquired by himself, the further stages of those procedures, the hotliner selection and various procedure types on the basis of his registration data. Every time a ticket is changed the end customer and the responsible hotliner are automatically informed by e-mail. The further processing of the tickets is done in the Innosoft Customer Relationship Management.
