1. General Data Exchange
The data exchange is realized online as well as via so-called batch transfer runs. Interface tables in database or ASCII format function as the basis of all transactions.
The Innosoft Service Management System offers integration possibilities into almost all PPS/ERP systems such as e.g. BAAN, Brain, Bäurer, SAP, PSIPENTA, COMMAND, INFOR, KHK and proAlpha.
1.1 Data Exchange from Innosoft System into the PPS/ERP
- An export module generates a sequential ASCII file or a corresponding databank table.
- The PPS/ERP system takes up the file or table and generates a batch input folder (BTCI) by means of program. This batch input folder takes care of the correct storing of the data in the PPS/ERP.
1.2 Data Exchange from PPS/ERP into the Innosoft System
- Ein Programm sammelt im PPS/ERP die Daten für den Export und erzeugt daraus eine sequentielle ASCII-Datei oder Datenbanktabelle.
- Ein Importmodul greift die Datei oder Tabelle auf und verbucht die Daten in den entsprechenden Innosoft Tabellen.
2. Description and Subdivision of the Interfaces
The interfaces can be subdivided roughly into 5 categories. These are order data, debtors data, third-party costs transfer, data for the financial accounting, and data for the charging.
2.1 Orders
If one considers the orders of an external installation department, then those are subdivided roughly into two categories. The first category includes the neu machine orders, which are consigned to the external installation after a passage in the company (sales -> construction -> production -> assembly). According to this fact order data already exist in the preliminary system (PPS/ERP). Therefore new machine orders are initiated out of the interface.
On the other side there are the classical service orders. These are e.g. maintenances, troubleshootings or conversions. Service orders are opened directly in the service and have no order relation in the preliminary system. However, since systems such as PPS/ERP function as central overall systems in the enterprise it is necessary to initiate service orders as cost collectors in the PPS/ERP. This serves for the purpose to be able to map (illustrate) costs and profits of the real order also in the overall system.
2.2. Debtors
Usually address and customer data are maintained in a central system, even if they are required with appropriate supplementations in various systems. Here a complete download of the data from the PPS/ERP takes place on a regular basis without deleting the data which are in addition required in the Innosoft system.
2.3. Third-Party Costs Transfer
To some extent costs which are acquired with other systems are required in order to generate the evaluations in the Innosoft system. For this the required data can be collected in a mutual order-related data stock.
2.4. Financial Accounting Receipts
The amounts of invoices and credit notes have to be transferred from the Innosoft system in order to be able to manage and supervise all cost values in the central PPS/ERP (accounting department, dunning department).
2.5 Charging
The working hours are always the basis of a remuneration. Since those are already acquired in the Innosoft system for the invoicing, the same information can serve for the purpose of transacting the charging for the technician. For this all registered hours have to be transferred.
