Digital forms replace the “classical” report registration. Templates in MS Excel or MS Word, which are often very unclear and inconvenient to use, are omitted completely. With digital forms the samples on the screen look exactly the same as the original paper models. The templates, e.g. for the registration of the feedback data of the Innosoft Mobile Field Service are developed according to the customer requirements. The existing defaults and masks are considered and implemented according to the business processes. Besides it is often possible to combine several existing input sheets into one form.
Problem report acquisitions are deposited easier and in more detail with the help of look-up tables. The weekly report registration, e.g. of the travel expenses, is really simple now: Several order documents are just registered one after the other. Other activities, such as office times, holidays or absences are simply added. Tiresome calculations of expenses are now done automatically, even for more than one order per day. With forms for computation you determine important data, like e.g. the remainder of the useful life of machines, very fast directly in the template. Apart from the use in the mobile field service measuring records can be produced at test-benches, which will be added to the machine file as the first procedure. The acquired measuring data allow comparisons at subsequent measurements in the service, e.g. regarding a drop in output.
Functions
- Integration into the Mobile Field Service
- Customer-specific layout according to the usual structure of existing forms (customizing)
- Plausibility check of input data
- Prompt feedback of the provided services
- On-site provision of the required customer and installation information
- Digital signature
Benefits
- Pre-allocation with master data from the order or the customer data
- Plausibility check and input support, e.g. by predefined answer catalogues
- Faster invoicing and reduction of order processing time
- Standardized service reports which are ready for evaluation
- Prevention of the multiple entry of paper reports by service technicians and resource planners
The Digital Forms lead to an increasing acceptance level among the technicians compared to the existing paper reports. The data input is supported by plausibility checks, which avoid the entry of contradictory data in different forms.
Examples of Digital Forms:
Weekly report acquisition
- Acquisition via several order receipts
- Easy adding of other activities possible (e.g. office hours, holidays etc.)
- Automatic determination of expenses even with more than one assignment per day
Computation forms
- Individual forms e.g. for the determination of the remaining operating life
- Direct computation in the formr
Travel expenses account
- Input is supported by look-up tables
- Various plausibilities are inquired
Performance record
- Acquisition of all necessary data for the activity proof
Service report
- Working hours
- Spare parts
- Cash expenses
- Faults
- Open Points
- Works
Test-bench record
- Performance of a machine
- Registration of the technical data of a machine
