Innosoft Helpdesk is a tool for the simple creation of repair or operating instructions according to your demands. The user is led through the guidelinesby the appropriate Helpdesk Viewer. Information (e.g. in the PDF format) can be deposited to the individual steps, in order to guide and inform the end-user.
Statistic overviews can be generated automatically in connection with the Innosoft Customer Relationship Management, in oder to gain a quick overview of the already occured problems and the applied recovery methods. With these existing data help files for the call dispatcher are created automatically.
Functions
- An ideal tool for the creation of the Helpdesk corresponding to your products
- Unassisted troubleshootung by the customer with problem-led guidance
- Adjustment of the problem levels in accordance with the qualification of the customer
- Automatic creation of the Helpdesk with the data of the Customer Relationship Management
- Export function for for employees in the field service
- Multilingualism
Benefits
- Independent tracing and elimination of errors by your customer up to an adjustable level of knowledge
- Your call center is relieved of trifle problems
- Possibility of the statistic evaluation of fault frequencies
Operating instructions: The operating instructions of your products can be made available electronically with the help of the program combining texts and images. The clear structure and the hyperlink function allow the fast access to the desired parts of the operating instructions.
Troubleshooting: The system offers your customers the possibility to solve problems independently. You determine the stages how far the customer can and should intervene by himself and at which time he is referred to you. The customer can send an e-mail to you directly out of teh program, containing the information, at which position of the Helpdesk he has been. Your employees can use the same Helpdesk, whereas due to additional satges they have access to further information, which is not meant to be available to the customer. Thus with the Helpdesk you can support both your customers and your service staff.
Automatic generation: The data entered into the Innosoft Customer Relationship Management can be prepared automatically into a new Helpdesk. The uer receives an overview of the most propable methods of resoluiton by evaluation of the previous repairs.
Export: You can export a generated HelpDesk, so that an employee can use it in the field service. The Helpdesk can be written in various languages, so that also employees who speak a foreign language have access to the same information.
Call center support: Your call center is relieved of trifle cases due to the possibilities of the independent tracing and elimination of errors; in addition, it can support the customer more easily with this tool. By means of the statistic evaluation the arising errors and their recovery can be made visible more easily and possibly already be repaired during the construction process.
